Questions? Ask Us!
We love to hear from you! If you have any questions for us, we're here to answer.
Please check out our Frequently Asked Questions... if you have a different question, please send us an email to the address below and we'll be happy to respond!
What size should I order?
For men, we recommend you try our shoes in the same size as you wear regular street shoes. So, for example, if you wear size 9.5 street shoes, we'd recommend you try our models in size 9.5.
If you're a woman, we recommend you try your regular street shoe US women's size -1. So, if you're wear size 7.5 street shoes, for example, we'd recommend you try our models in size 6.5.
All listed sizes are US men's. If you are unsure about your size or are more familiar with European sizing, please consult our sizing chart.
Which Acopa model will best fit my foot?
All our models are designed to comfortably cradle an ample range of foot dimensions within each size, particularly width. Width, the shape and camber in the design, along with the unique shape of your foot, all contribute to whether a certain model fits you well or not.
NOTE: We sometimes refer to a shoe's shape as "aggressive" when it's designed to fit your toes in a curled position. At the other end of the spectrum, a "relaxed-fit" describes models designed to fit your toes in a more relaxed and extended position.
The Enzo fits medium to narrow feet particularly well. High arch and low volume? You'll love it. It's supple build and relaxed-fit design make it comfortable for a wide variety of types of foot.
The Aztec is a medium-width model with a wide range of adjustment, so it can also accommodate both medium-narrow and medium-wide feet comfortably. It's also a relaxed-fit model.
A high performance specialist, the Merlin is a bit wider, but it is also quite aggressive. The Gama is comparable in width and fit to the Merlin. The B3 has the range to fit even wider feet comfortably in a high performance configuration.
Because we know every foot is different, sometimes it helps to know a bit more about the kind of climbing you do and the kinds of shoes you've worn in the past that seemed to fit best in order to make a better recommendation. If you'd like to receive a recommendation, please contact us at firstname.lastname@example.org and we'll be happy to help.
Can I order split-sizes (different sizes for each shoe)? Does it cost extra?
Yes... and no.
We'll be happy to make split-size shoes for you at no extra cost.
Please note that, since they are special-ordered from our factory, it will take a few weeks to have them delivered.
If you'd like to order a split-size, please start by ordering whatever model you'd like in a size you think will fit one of your feet. Our suggestion is to order the same size as you wear in regular street shoes on that foot. We'll then ship you a regular pair in the size you ordered so you can try them on and confirm the fit.
Based on that, and on the difference you know exists between your two sizes, you'll be able to determine the second size.
Once you've confirmed your sizes, we'll have your split-size pair special made. We'll then send you a shipping label and ask you to return the pair you purchased. Then, we'll ship your split-size pair to you as soon as we receive them from the Acopa factory (usually 4 to 6 weeks).
Can I try on your shoes?
Acopa is organizing a series of demos across the U.S. in 2022!
Please stay tuned for dates and locations!
(If you are in the San Diego area and would like to arrange a private fitting, please contact us at email@example.com.)
Are your new models sized like the classic models?
Our new models correspond in size with the classic versions. However, some models have been updated to include lining. Although the difference is hardly noticeable, it does mean your new shoes will take a little longer to stretch than the unlined version.
What if the shoes I ordered don't fit?
Can I return my shoes for a refund, or exchange the shoes I bought from your website for a different model or size?
- Keep the shoes in new and unused condition. Keep the original package.
- Within 30 days of receiving your shoes, please contact us by email (firstname.lastname@example.org) and let us know what model and size shoes you will be returning, the date you purchased them from us and what model and size you'd like in exchange.
- We will provide a shipping label via email and ask you to ship the shoes in their original package to Acopa Outdoors Inc., 9625 Miission Gorge Rd., Ste. B-2366, Santee CA 92071, using a traceable shipping service, and let us know you've shipped them.
- Once we receive your shoes, we will ship the shoes you requested in exchange within 30 days, or offer you a full refund.
- If you've requested a model the price of which is higher or lower than the amount you originally paid (all discounts included), we will either invoice you for the difference or credit your account with that amount.
Which stores carry Acopa?
Acopa is now available at a growing number of retailers in California and other States. Check out our "Find A Store" section. We expect to be in other select mountain shops very soon. Please inquire about us at your local store!
Do you make shoes for women?
All our models are built for men and women. They shape of your foot will determine which model works best for you.
Can I order from Europe and other countries outside the US & Canada?
However, please keep in mind that significant import duties may apply, particularly when ordering from Europe.
Does the new line include Acopa RS™ rubber?
Our classic Acopa models (Aztec, Chameleon, Spectre, Enzo, Merlin, Legend, JB & B3) all feature our legendary, super-sticky, ultra-sensitive Acopa RS rubber in both soles and rands.
What is Acopa RS II™ rubber?
Our new leather-free models, the Fly, Shot & Gama, feature our new Acopa RS II™ Rubber.
This compound is a bit firmer and is designed to better withstand the wear and tear of indoor climbing while being just as sticky as the original RS.
Where will you be shipping from?
What does your warranty cover?
Our warranty covers defects in materials or craftsmanship for up to one year from the date of purchase, excluding those resulting from normal wear and tear, misuse, prolonged exposure to heat, exposure to chemical agents, alterations or abuse.
If you encounter a defect and would like to make this warranty effective, please immediately discontinue use of the product in question and contact us.
What is your shipping policy?
"You will be responsible for selecting a carrier and paying for your own shipping costs. Shipping costs are non-refundable. Please allow 2-4 weeks for delivery. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are purchasing an item(s) worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Once your items are picked up by your selected carrier, we cannot guarantee that you will receive your item."
Got another question?
If you didn't find the answer to your question here, please write us at: email@example.com and you'll hear back from us soon!